A career with Symology, with plently of benefits
Symology has long recognised it’s greatest asset is not it’s award-winning software, solutions or services, but it’s staff. As an Employee Owned company, we recognise that value and ensure we operate in the interests of ourselves as well as our customers.
A few of us celebrating Employee Ownership day
Roles and Vacancies
Take a look, and get it touch if any of these are right for you.
Role reports to the Sales & Marketing Manager.
Located at either Warrington, Sheffield or Caddington (Beds) – Position is hybrid working with 2 days office based and 3 days working from home per week. Regular travel is needed as required. Ideally, the candidate will live within a 40 mile radius of their base office.
Principal Focus – New Customers
– Providing presentations and demonstrations of our products and services to prospects
– Creating proposals and taking the lead on meetings and product demonstrations
– Responding to Direct Sales Enquiries, RFIs, PQQs and ITTs
– Indentifying and qualifying prospects and the potential opportunities
Pre-sales Activities
– Attendance at conferences and exhibitions
– Presentations at seminars and User Group meetings
– Providing assistance with preparing demonstration systems
– Providing assistance with preparing marketing materials and other sales collateral
The role is potentially very broad and is likely to involve the following:
- Provide a Technical Response to all internal users related to Server and Network operations.
- Commission and deploy new Server and Network hardware.
- Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security.
- To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates.
- Use an Internal Call Management system to manage workload and provide responses to end users.
- Provide a Technical Response service for other departments for queries related to the Managed Service and its operation.
- Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements.
- Provide 3rd Line assistance to the Client Services and Service Delivery Teams for high priority issues.
- To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month.
You will be working in a busy department where your skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant – taking in all aspects of our Internal Infrastructure. They will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues.
The successful candidate must live within a 40-minute radius of our Dunstable office and must have a full driving licence.
We’re always interested in matching expertise within our business. So if your perfect role isn’t currently advertised but you feel that a career with Symology is perfect for you, feel free to get in touch.
The name “Symology” was derived from combining a Greek prefix and suffix, which literally translated would mean “The Science of Empathy and Understanding”. The name was originally chosen to reflect some of the core values of the Company
- Integration
- Innovation
- Integrity
Symology has established a reputation for integrity in business operations, becoming a company that customers and potential customers can trust, that provides excellent service
before and after sales, and is easy and enjoyable to deal with.